Great to be mentioned in Lynn News

“Failure to address Downham Markets parking problems will affect viability”

 

Inspectors from Alpha Parking have warned that failing to address the parking problems in Downham will affect the town’s future.

The team has also advised that some form of charging can only achieve the investment needed to need the demand.

 

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Alpha re-brand marks its first decade

Parking Review Issue 275 | March 2015

hounslow and alpha shine a spotlight on parking

Learning to look after the customer

Parking Review Issue 274 | February 2015

parking customer service training rotate

Spotlight on parking 2015 Advert

spotlight on parking advert

The traffic order challenge

traffic order challenge

Clearing the way for development

Parking Review Issue 270 | October 2014

parking surveys and consultations_Page_1

Leading by example

Spring has arrived and for individuals seeking to improve their knowledge, or companies and local authorities who want to demonstrate their commitment to a well-trained and highly qualified workforce, the new parking courses being developed to target management and leadership levels within the profession will be a welcome addition to the training landscape.

 

 

Designed through collaboration between Alpha Parking, the largest independent UK parking training providers, and City and Guilds, the internationally recognised accrediting body, these courses will aim to raise the level of professionalism within the parking sector supervisor and management levels. They will provide the skills and knowledge needed to succeed in a variety of management roles throughout all areas of the parking industry, both public and private.

 

 

These could include: Parking Manager, Car Park Supervisor, Enforcement or Notice Processing Team Leader, Contract Manager and Debt Recovery Officer. A base of professional qualifications already exists in the parking sector and the City & Guilds Level 2 Parking Enforcement training and the Level 3 Notice Processing qualifications are well-established and industry recognised foundation courses for parking professionals. The addition of management level training will raise the game to a different level as they will provide practical training for those in, or aspiring to enter, parking focused leadership positions.

 

The courses will be classroom based and assessed via multi-choice exams. The first to be implemented is the “Parking Supervisor and Team Leader Course” which is relevant for all those involved, or wishing to be involved, in first line parking management. The course involves putting into context for these roles the impact of parking industry issues, such as parking legislation and traffic orders combined with management themes such as decision making.

Stress Busting – Parking Stress Survey

THE PARKING HANDBOOK 2014

 

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Spotlight on Parking 2014

A few weeks ago, Alpha Parking joined forces with the London Borough of Hounslow to host a seminar called Spotlight on Parking.

 

One of the speakers was Dr Scott Le Vine, from the centre for transport studies at Imperial College London. His main point was that we would need to rethink how we managed our transport system in the future because of the changing behaviours of the population.

Scott’ s point was that more and more young people living in the big urban areas were not learning to drive. This indicated two things: firstly, that they were using other forms of transport; and secondly, that they might never learn to drive. The implications, as he pointed out, could be wide-reaching. Transport planners would need to consider meeting the needs of a population that relied on public transport and car-ownership might begin to decline.

Good parking practice

At a more prosaic level, Patrick Troy, the chief executive of the British Parking Association and Dr Kevin Golding-Williams from Living Streets, spoke passionately about the importance of good parking management on the high street. Patrick was particularly scathing about the government’s fixation on CCTV surveillance and its use in enforcement, arguing that there were wider issues to consider, such as a national ban on pavement parking and making the penalty charge notices across the UK more proportionate (currently it is cheaper to get a penalty charge than it is to buy a ticket in some cities).

Kevin also spoke about pavement parking and used some visuals to good effect to show how a car parked on a pavement could prove a dangerous obstruction for wheelchair users, parents with buggies or the visually-impaired.

Wanted: Well-trained staff

From my point of view, the seminar just re-emphasised how important it is that people working within the transport sector are well-trained. If the streets are being enforced by officers who know what they are looking for and how to enforce within the legislation, then motorists will know that they are being dealt with fairly.

Higher up the career ladder, if parking managers and street planners are able to appreciate the bigger picture and plan parking strategies effectively, then the whole of the population will benefit from a well-thought out transport plan.

The last speaker at Spotlight on Parking was Caroline Hamilton, the chief parking adjudicator for PATAS in London. She highlighted the need for civil enforcement officers to ensure that ticketing is done properly – a single mistake on a penalty charge notice can cost the local authority a lot of money and time in dealing with the subsequent appeal process.

What so impressed me about the messages that were emerging over the course of the seminar was how people from very diverse backgrounds and coming from very different sectors of the transport world are actually singing from a very similar song-sheet. The key considerations among thought leaders seem to be: keep traffic moving; make roads safe for all users; and aim for increasing levels of sustainability.

Solving the pavement parking puzzle

Parking Review Issue 264 | April 2014

 

Living Streets raised the problem of pavements at Spotlight on Parking.

Retailers over-emphasise the extent to which customers drive and the importance of parking, the pedestrian charity Living Streets told a gathering of local authority parking managers, organised by the London Borough of Hounslow and Alpha Parking.

 

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