Who is this course for?
All staff working within the parking sector: on-street officers who issue notices to the public, Notice Processing Officers who deal with enquiries on the phone or in person, and customer service call centre staff handling parking queries and complaints.
What the course covers
Two consecutive days in a workshop setting
Public perception of parking and the key aims of CPE; how behaviour breeds behaviour and how to influence a situation positively; one-to-one communication, blocks to communication and aids to communication; difficult situations and how to assess them, including dynamic risk assessment, the stages of escalation and de-escalation techniques.
How it is delivered
Online in a live, virtual setting, or in a classroom at a suitable venue provided by you. The workshop format keeps sessions practical and discussion-led.
Assessment and certification
On the final day, delegates sit a City & Guilds Assured multiple-choice examination. Everyone who passes receives a City & Guilds Assured e-certificate plus a shareable digital credential. Paper certificates are available on request.
What delegates take away
Learners understand the importance of a positive approach to customer service in parking, the broad spectrum of parking customers and how to give them a positive experience, even in difficult situations.
Frequently asked questions
- How long is the Parking Customer Service course?
- Two consecutive days, with a City & Guilds Assured multiple-choice examination on the final day.
- Is it classroom or online?
- Either. It runs online in a live virtual setting or in a classroom at your venue, and pairs well with our Conflict Management training.
- Who should attend?
- Anyone who deals with the public in a parking operation: on-street officers, Notice Processing staff and call centre teams.
- Is it accredited?
- Yes. It is a City & Guilds Assured programme; successful delegates receive an e-certificate and shareable digital credential.
For dates, group bookings or bespoke options, send us an enquiry, email parkingenquiries@aparking.co.uk or call 020 7242 2567.