Parking Customer Service

Parking Customer Service Training: what not to like?

Is offering a good parking customer service experience important in your organisation?

A difficult environment goes with all parking operations so Parking Customer Service is an ever more important area. City and Guilds and Alpha Parking have worked together to put in place this specialist Level 2 qualification to help develop the appropriate skills and confidence in all parking operations staff, whether they work in the public or the private sector.

How can we help?

The course is carried out by our experienced Parking Trainers in a workshop environment. This provides and enjoyable, structured yet flexible experience for the delegates who are able not only to learn the technical elements of the qualification but also to benefit from the opportunity to discuss issues and experiences with the trainer and other course members.

Usually, the two day course, including the assessment, will be carried out on site.

It is often considered useful to link this training with the Conflict Management qualification (also two days). Conflict Management focuses on recognising and managing the more aggressive reactions from the public whereas Parking Customer Service looks more at the ongoing service and challenges from working in a difficult but fascinating industry.

By ensuring that your teams gain this qualification you will help to support and encourage them while also demonstrating your organisation’s commitment to working pro-actively and positively with your customers. This is the newest of the parking specialist City and Guilds qualifications and has proved a popular and well received addition.

This City and Guilds Level 2 qualification focuses on developing your staff’s ability to provide a positive customer experience, even if the information the customer is being given is not what they want to hear.

The training builds on the foundation qualifications for parking enforcement and notice processing to provide further development and understanding for your team.

Find out more by contacting us at or on 020 7242 2567