Who is this course for?
Parking staff in England and Wales who work within Notice Processing, in councils, enforcement contractors and private operators, whether new to the role or looking to formalise their knowledge.
What the course covers
Module 1: Introduction to Notice Processing & Information Management
Current parking legislation, the Data Protection Act, correspondence and payments, auditing, and equality & diversity.
Module 2: Processing Penalty Charge Notices and Responding to Challenges, Representations & Appeals
The key issues in Civil Parking Enforcement, how current legislation is enforced, how Penalty Charge Notices are processed, and how representations and appeals are managed.
How it is delivered
Online in a live, virtual setting, delivered over four consecutive days by a trainer with over 20 years of experience in the parking industry.
Assessment and certification
On the final day, delegates sit two City & Guilds Assured multiple-choice examinations. Everyone who passes receives a City & Guilds Assured e-certificate plus a shareable digital credential. Paper certificates are available on request.
What delegates take away
A clear understanding of the key organisations involved in CPE, parking legislation including the Traffic Management Act and its guidance, contraventions, exemptions and differential charging, the stages of processing a Penalty Charge Notice, parking and traffic debt recovery, and challenges, representations and appeals.
Frequently asked questions
- How long is the Notice Processing course?
- Four consecutive days, with two City & Guilds Assured multiple-choice examinations on the final day.
- Is there an advanced version?
- Yes. Our three-day Advanced Notice Processing course is designed for staff who have completed this initial training.
- Is the course accredited?
- Yes. It is a City & Guilds Assured programme; successful delegates receive a City & Guilds Assured e-certificate and digital credential.
- How is it delivered?
- Live online in a small tutored group, which keeps sessions interactive.
For dates, group bookings or bespoke options, send us an enquiry, email parkingenquiries@aparking.co.uk or call 020 7242 2567.