Southampton and Portsmouth City Councils to undergo City and Guilds Notice Processing Training
Southampton and Portsmouth City Council’s Notice Processing staff will become the first councils to be trained by Alpha Parking in the new City and Guilds Notice Processing Level 3 Qualification in September.
Southampton’s seven strong notice processing team who are part of the council’s ISO 1001-2008 accredited parking services will travel to Portsmouth City Council to join their nine staff and undergo the training in modular form. Though there are fierce football rivalries between the two cities, the council’s share training and knowledge on a regular basis which helps to maintain the high professional standards they set themselves.
The City and Guilds qualification is the first of its kind to be specifically designed for notice processing staff and gives delegates the skills necessary to pursue a career in this office based parking role. The course is taught in two units with the mandatory first unit providing an introduction to notice processing and information management. There is a choice of second unit depending on whether the delegate works in public or private enforcement, both of which develop delegates’ learning further. All units are assessed by multiple choice exams.
“We are delighted to be up and running in delivering this qualification” says Alpha Parking Director, Penny Winder. “It is an important step for the parking sector and we hope to see more qualifications like this being developed to help up-skill those who work within the industry”.
“Being able to share the training with Portsmouth City Council has provided us with the opportunity to limit the amount of time our staff are away from their desks and helps them to continue to provide a quality service whilst gaining a valuable City and Guilds qualification” says Southampton City Council’s Office Manager (Highways and Parking), Dave King. “Alpha Parking are supplying us with cost-effective, professional training that meets the individual needs of both councils”
“Portsmouth City Council is committed to providing staff with on-going support and training to ensure the council offers the best possible service” adds Portsmouth City Council’s Parking Office Manager, Denise Bastow. “For too long notice processing teams have been overlooked and we are delighted that there is finally a nationally recognised qualification that recognises their achievements”.