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A parking stress survey for Twinkle Star Children’s Home, providing the evidence needed to support a change of use planning application.

Customer care mystery shopping across Perth & Kinross Council’s parking operation, testing the service the public actually receives on street and on the phone. The brief The council wanted an independent view of the service the public receives from its on-street Parking Attendants and its Notice Processing telephone operation. What we did We carried out […]

A car park review of the Barclays multi-storey car park, assessing how the facility works for its users and how it could work better. The brief Multi-storey car parks bring their own challenges: circulation, signage, safety and making the most of every level and every space. What we did Our car park reviews assess the […]

A borough-wide study of all 28 council-owned car parks across Barnsley town and outer areas, giving the council a clear evidence base for its parking decisions. The brief Barnsley Council wanted a clear understanding of current parking conditions and future demand across its whole car park estate. What we did We reviewed all 28 council-owned […]

A traffic flow and car park usage review at Langston Road Retail Park, giving Epping Forest District Council a plan to increase capacity and improve the visitor experience. The brief The retail park needed a clear picture of how traffic moved through the site and how its car park was actually being used, and a […]