Perth & Kinross Customer Care Mystery Shopping
The brief
The council wanted an independent view of the service the public receives from its on-street Parking Attendants and its Notice Processing telephone operation.
What we did
We carried out a comprehensive mystery shopping review covering staff scheduling, operational efficiency and customer interactions, on street and on the phone, and reported both strengths and practical areas for improvement. Find out more about our mystery shopping.
What the client said
“Alpha Parking conducted a comprehensive review of our on-street Parking Attendants and Notice Processing telephone operations. Their team assessed staff scheduling, operational efficiency, and customer interactions, providing clear insights into both strengths and areas for improvement. The review highlighted the professionalism and helpfulness of our Parking Attendants and offered practical recommendations for enhancing our Notice Processing service. The findings will directly inform strategic improvements, helping us deliver a more consistent and efficient service to the public.”Community Support & Enforcement, Perth & Kinross Council
Talk to us about your own parking operation: send us an enquiry, email parkingenquiries@aparking.co.uk or call 020 7242 2567.