Alpha Parking | CPE | Consultation

The new statutory guidance emphasizes the importance of consultation with various stakeholders. Enforcement authorities are advised to seek the views of people and businesses with a range of different parking needs and this can of course extend to commuters, tourists and other visitors, depending on the characteristics of the area.

Parking is often an emotive issue and local people must be given every opportunity to express their views at all stages of the scheme.

Alpha Parking has extensive experience in managing the consultation process, including designing questionnaires, publicity materials, web sites and newspaper announcements, as well as manning and running telephone hotlines, road shows and other events.

Our researchers also carry out mystery shopping as a useful quality measure of a parking departmentís customer service process, using the Quality Triangle approach to measure performance in a non-confrontational manner, benchmark good practice and enhance the level of service

site design by SS

Alpha Parking Ltd
4th Floor Cromwell House
Fulwood Place
High Holborn
London WC1V 6HZ
Tel: +44 (0) 20 7242 2567
parkingenquiries@aparking.co.uk